Return and refund policy
1. Return Eligibility
Customers may request a return within:
30 days after receiving the order
To qualify for a return, products must meet the following requirements:
✔ Items must be unused and in original condition
✔ Products must include original packaging and included accessories
✔ Equipment must not show damage caused by improper handling or installation
✔ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How To Request A Return
To start a return request, please contact our support team:
Please include:
- Order number
- Product details
- Reason for return
- Photos or supporting information (if applicable)
Once your request is reviewed and approved, we will provide return instructions.
⚠️ Please do not ship products back before receiving return authorization.
Unauthorized returns may not be processed.
3. Damaged, Defective, Or Incorrect Orders
We carefully inspect products before shipment to help ensure quality.
If your order arrives:
❌ Damaged during transportation
❌ Defective
❌ Incorrect compared to your purchase
Please contact us as soon as possible after delivery.
To help us evaluate the issue, please provide:
✔ Order information
✔ Photos of the product and packaging
Our team will review your request and provide an appropriate solution.
4. Non-Returnable Items
Certain products may not qualify for return due to their nature, condition, or usage requirements.
Non-returnable items may include:
🚫 Used equipment or products that have been installed
🚫 Items without original packaging
🚫 Custom-made or modified products
🚫 Clearance or final-sale products
🚫 Products damaged due to improper use
🚫 Original shipping charges
If you are unsure whether your item qualifies, please contact us before requesting a return.
5. Exchanges
If you need a different product or replacement item, please follow the return process first.
The exchange process generally includes:
- Requesting approval for the original product return
- Returning the eligible item
- Placing a new order for the desired replacement product
This helps ensure your replacement request is processed efficiently.
6. International Returns
For customers outside the United States, additional return requirements may apply.
Customers may be responsible for:
- Return shipping costs
- Customs charges
- Import-related fees
International returns must still meet the eligibility requirements outlined in this policy.
7. Refund Process
After we receive and inspect the returned product, we will notify you of the refund status.
If your refund is approved:
✔ The refund will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear
If you have not received your refund after the expected processing period, please contact us.
8. Return Shipping Information
Before sending any product back, customers must receive return approval from:
Best Buy Restaurant Equipment & Supplies
Return instructions will be provided after your request has been reviewed.
Contact Us
For questions regarding returns, refunds, or order concerns, please contact:
Best Buy Restaurant Equipment & Supplies
📍 Address:
72120 Manufacturing Rd Ste B
Thousand Palms, CA 92276
United States
📞 Phone:
+1 (760) 343-0555
✉️ Email:
service@velqonira.com
Our Commitment
We appreciate the opportunity to serve your kitchen equipment needs.
At Best Buy Restaurant Equipment & Supplies, we aim to provide dependable products, responsive support, and a straightforward customer experience from purchase to after-sales service.
Thank you for choosing us.