Shipping Policy

At Best Buy Restaurant Equipment & Supplies, we understand that reliable delivery is an essential part of your kitchen operations.

Whether you are upgrading a restaurant, preparing a commercial workspace, or adding new equipment to your kitchen, we work to ensure your order is processed and delivered as smoothly as possible.

This Shipping Policy explains how we prepare, ship, and manage your orders.

Our Delivery Commitment

We believe purchasing kitchen equipment should be a simple and dependable experience.

To provide customers with access to a wide range of products, we work with trusted fulfillment partners and shipping carriers to efficiently handle orders.

Our shipping process is designed to provide:

✔ Careful order preparation

✔ Secure product handling

✔ Reliable delivery coordination

✔ Clear shipment updates

Every order is reviewed and prepared before shipment to help ensure your products arrive safely.

1. Order Processing Time & Shipping Fees

After your order is successfully placed, our team begins preparing your items for shipment.

Processing Time

Please allow:

2–4 business days

for:

• Order verification
• Product preparation
• Packaging
• Shipment arrangement

During periods of increased demand, holidays, or promotional events, processing times may require additional time.

Shipping Charges

Standard shipping fees are calculated during checkout based on:

• Order size
• Product type
• Shipping destination
• Carrier availability

The final shipping cost will always be displayed before completing your purchase.

2. Estimated Delivery Schedule

Delivery times may vary depending on product availability, destination, and shipping carrier conditions.

Estimated delivery times:

Please note:

These delivery windows are estimates only and do not represent guaranteed arrival dates.

Possible delays may occur due to:

• Carrier delays
• Weather conditions
• Customs inspections
• Events beyond our control

3. Shipment Tracking

Once your order leaves our facility, you will receive a shipping confirmation email containing tracking information.

Please keep in mind:

📦 Tracking details may require 24–72 hours to update after shipment

📦 Initial tracking information may appear inactive while the carrier processes the package

📦 Your order may continue moving even if tracking updates are temporarily delayed

If you need assistance with your shipment status, please contact our support team.

4. Customs, Duties & Taxes

For international orders, additional customs requirements may apply depending on the destination country.

Customers are responsible for any applicable:

• Import duties
• Customs fees
• Local taxes
• Government charges

Best Buy Restaurant Equipment & Supplies is not responsible for delays caused by customs clearance procedures.

International regulations differ by location, so customers should review local requirements when necessary.

5. Order Changes & Cancellation Requests

We begin processing orders shortly after confirmation to provide faster delivery.

If you need to:

• Update your shipping address
• Correct order information
• Request cancellation

Please contact us at:

📧 service@velqonira.com

within:

12 hours after placing your order

Once your order has entered processing or shipment preparation, we may be unable to make changes.

6. Lost, Damaged, Or Incorrect Shipments

We take great care when preparing every order.

Damaged Items

If your package arrives damaged:

Please contact us within:

72 hours of delivery

Please provide:

✔ Order number

✔ Photos of the damaged package or product

Our team will review the issue and assist with the appropriate solution.

Lost Packages

If your shipment is confirmed lost by the carrier, please contact us.

We will work with you to determine the best resolution, including replacement options when applicable.

Contact Us

For questions about shipping, delivery updates, or your order, please contact:

Best Buy Restaurant Equipment & Supplies

📍 Address:
72120 Manufacturing Rd Ste B
Thousand Palms, CA 92276
United States

📞 Phone:
+1 (760) 343-0555

✉️ Email:
service@velqonira.com

Thank You For Choosing Us

We appreciate your business and trust.

At Best Buy Restaurant Equipment & Supplies, our goal is to provide dependable products and a reliable delivery experience to support kitchens of all sizes.